Worlds’ largest retailer, Walmart, yesterday announced its major step regarding customer satisfaction. The Company will begin testing of its new service that will allow the customers who have installed August smart home devices to have their groceries and packages delivered inside their home.
The devices like August security cameras and doorbell will be used to gain access from the door, and it will allow the delivery person to not only do in-home delivery but also put the products like grocery into the places like fridge and freezer, when appropriate.
Silicon Valley will be used as the first test area with only selected number of customers who have opted to try the new service through surveys.
Customers using August smart lock will allow drivers only one-time entry into the house for delivery of products. By the help of these devices, the customer will be able to see the entire process of delivery, which will begin with a notification on their mobile devices.
Deliveries would be handled by Deliv which is owned by the giant retailer Walmart itself.
Delivery person can use an OTP to gain access into customer’s home with the order, then with the facility to put the frozen and cold groceries away, if needed.
Walmart will be ordering more smart home devices if the tests are successful, but no costs of the new service have been disclosed by the company as they will decide it later on based on the experimentation success.
This is the first time when any retailer company will trail a service like this where a delivery personnel would be allowed to enter a customer’s home directly.
August device owners could reap the benefits of this service even if they are living outside the cities.
As the retailer continues to battle with Amazon, this new effort will be one of many ways the e-commerce has developed in the filed of innvovation.
No announcement has been made for the longevity of the test and the future plans to expand it to more cities.